Privacy Policy

TickerTex ("we", "us") provides IT support, managed services and custom software. This policy explains what information we collect through tickertex.com and our client portal, how we use it, and the choices you have.

Information we collect

• Information you send us — your name, business, email, phone number and message when you use our quote or help forms.
• Client account information — for clients using the portal: user names, email addresses, business locations, departments, equipment, services and subscriptions, and support tickets.
• Support emails — when a client's email is forwarded to us to open a ticket, we keep the sender, subject, date and text of the message. Attachments and images are discarded.
• Technical information — IP address, browser type and the pages you request, kept in server logs for security and troubleshooting.

How we use it

• To answer your inquiry and provide the services you request.
• To create, track and bill support tickets.
• To send sign-in codes, ticket updates and renewal reminders you've asked for.
• To protect the site and our clients from abuse, fraud and security threats.

We do not sell or rent your personal information, and we don't use it for advertising.

AI processing

To summarize support emails into tickets, the text of those emails may be processed by an AI service hosted by our infrastructure provider. That text is used only to produce the ticket summary and is not used to train public AI models.

Cookies

We use only the cookies needed to run the site: a session cookie that keeps you signed in and a security cookie that protects forms from forgery. We don't use advertising or third-party tracking cookies.

Who we share it with

Only service providers that help us run TickerTex — such as our hosting provider and email provider — and only as needed to provide our services; or when required by law.

Health information

When we support healthcare practices, we may have access to systems containing protected health information. We handle that information under the terms of a Business Associate Agreement with the practice and use it only to perform the support requested.

Security and retention

Information is sent over encrypted connections and stored on servers with restricted access. We keep inquiry and ticket records for as long as needed to provide services, meet billing and legal requirements, and resolve disputes.

Your choices

You can ask us to see, correct or delete the personal information we hold about you by emailing support@tickertex.com. Client account administrators can update their organization's information in the portal.

Children

Our services are for businesses and are not directed to children under 13.

Changes

If we change this policy, we'll update the date at the top of this page.

Contact

TickerTex · support@tickertex.com · 215-346-6058